1. Acceptance of Terms

Welcome to the website of Ais Sarah Pet Manor Pte. (UEN: 202336045W) (“we”, “our”, or “us”), accessible at www.aissarahpetmanor.com (the “Website”).

By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use the Website. We reserve the right to update these terms at any time, and your continued use of the Website following any changes constitutes acceptance of those changes.

2. About Us

Ais Sarah Pet Manor is a premium cat grooming business based in Singapore, offering grooming services, pet taxi transport, Purr and Play lounge sessions, retail products, cat adoption services, and membership passes. Our physical premises are located at 5 Joo Chiat Place, Singapore, and we operate daily from 11:00 AM to 7:45 PM.

3. Permitted Use of the Website

This Website is provided for informational purposes, to showcase our services and products, and to facilitate enquiries and bookings. You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website.

You must not:

• Use the Website in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems.
• Use any automated tool, bot, scraper, or similar technology to access or collect data from the Website without our prior written consent.
• Introduce any malicious software, virus, or harmful code to the Website.
• Use the Website to transmit unsolicited advertising, spam, or promotional material.

4. Intellectual Property

All content on this Website, including but not limited to text, images, photographs, videos, graphics, logos, icons, page layouts, and design elements, is the property of Ais Sarah Pet Manor Pte. or its content suppliers and is protected by Singapore and international copyright, trademark, and intellectual property laws.

The Ais Sarah Pet Manor name, logo, tagline (“Adoring Love, Affordable Luxury”), and all related branding are trademarks of Ais Sarah Pet Manor Pte. You may not reproduce, distribute, modify, display, or use any of our trademarks or branding without our prior written permission.

You may view, download, and print content from the Website for personal, non-commercial use only, provided you do not remove any copyright or proprietary notices.

5. Photographs and Media Content

Photographs and videos of cats displayed on this Website may include images of our clients’ cats, taken during grooming sessions with the consent of their owners as outlined in our Grooming Agreement. These images remain our property and may not be copied, reproduced, or used for any purpose without our express written consent.

If you believe any image on our Website has been used without proper consent, please contact us immediately at info@aissarahpetmanor.com.

6. Service Information and Pricing

We make every effort to ensure that the information on our Website is accurate and up to date. However, service descriptions, pricing, availability, promotions, and membership details displayed on the Website are provided for general reference only and are subject to change without notice.

Final pricing for grooming services is determined upon physical assessment of each cat. Surcharges may apply as outlined in our Grooming Agreement and service terms. Confirmed pricing, terms, and availability will be communicated during the booking process.

Nothing on this Website constitutes a binding offer or contract. A binding agreement for services is formed only upon confirmation of a booking and receipt of the required deposit or payment.

7. Third-Party Links and Platforms

This Website may contain links to third-party websites, social media platforms (including Facebook, Instagram, TikTok, and WhatsApp), and external services. These links are provided for your convenience only.

We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or platforms. Your use of third-party websites is at your own risk and subject to their respective terms of service.

8. Bookings and Payments

Bookings made through our Website, WhatsApp, or other channels are subject to our Grooming Agreement, Membership Terms and Conditions, and any applicable service-specific terms. These documents govern the relationship between you and Ais Sarah Pet Manor for the provision of services.

Payment information submitted through our Website or third-party payment platforms (such as Atome and GrabPayLater) is processed securely. Please refer to our Privacy Policy for details on how we handle your personal and payment data.

9. Disclaimers

This Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Website will be available at all times, uninterrupted, secure, or free from errors. We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.

The content on this Website, including any information about cat care, grooming, or health, is for general informational purposes only and does not constitute veterinary advice. Always consult a qualified veterinarian for medical concerns about your pet.

10. Limitation of Liability

To the fullest extent permitted by Singapore law, Ais Sarah Pet Manor Pte., its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your use of the Website, including but not limited to loss of data, revenue, or business opportunities.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Ais Sarah Pet Manor Pte., its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Website, your breach of these Terms of Use, or your violation of any applicable law or the rights of any third party.

12. Privacy

Your use of this Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using this Website, you consent to the practices described in our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us: