This page is the web edition of the Membership Terms and Conditions that members sign at our studio. It is read together with the Professional Grooming and Retail Agreement, by which members are concurrently bound, and does not replace the signed document. Where this page and the signed in-studio agreement differ, the signed agreement prevails.

One condensation applies to this web edition: the dollar amounts of the three Pass tiers are not published here. Members and prospective members obtain current tier pricing via WhatsApp. Every other figure on this page is stated as it appears in the signed agreement.

1. Tiers and Credits

Passes are non-refundable and non-transferable.

100% of a membership payment converts to store credits, which may be used for grooming services, add-ons, and retail purchases.

Perks and credits carry no cash value.

2. Refund and Commitment

Membership payments are non-refundable. Management may exercise discretion on a case-by-case basis.

As a limited exception, a refund of remaining credits may be considered only after three (3) consecutive unsuccessful grooming attempts. A safety-assessment fee of $50 applies for each unsuccessful session.

3. Discount Usage

Membership discounts apply strictly to grooming services and to the extra-large and long-coat surcharges.

For retail and food purchases, the discount applies to the Royal tier at 5% and to the Majestic tier at 10% only.

The following surcharges are excluded from membership discounts: difficult handling, pelted coat removal, and suspected fleas, ticks, or fungal conditions.

Membership discounts are not stackable with promotions unless expressly stated.

4. Behavioural Standards and Completion

Safety comes first. A session is stopped where a cat is aggressive, overly stressed, or extremely resistant.

A session that is at least 80% complete is treated as Major Completion and charged at the full rate. Where a session falls below 80% completion, a la carte rates apply for the services actually performed.

5. Registered Address and Transport

Each Pass is tagged to a single registered address, and complimentary transport applies exclusively to that address.

A maximum of two (2) permanent address updates is permitted within the validity period, and only for a genuine relocation. Transport to any other location is charged at standard transport fees.

The $100 minimum spend that qualifies a booking for complimentary transport is calculated before the membership discount is applied.

Zone-day and standard-window rules apply as set out in the Professional Grooming and Retail Agreement.

Off-zone transport is deductible from credits at $20 for one way and $40 for two ways. No membership discount applies to transport charges.

Priority Transport is governed by the Professional Grooming and Retail Agreement.

6. Professional Standard and Liability

Members acknowledge the natural variation involved in working with live animals.

Rescheduling requires at least 12 hours of notice for appointments that include transport and at least 3 hours of notice for walk-in appointments.

A no-show, or notice shorter than the periods above, incurs a fee of $50 or the forfeiture of one session credit.

7. Transparency

The Owner’s Handbook is available on request.

8. Integration

Members are concurrently bound by the Professional Grooming and Retail Agreement.

9. Completion and Renewal

Where credits are insufficient to cover a session, the member pays the difference using any available payment method.

On a final session, the membership discount is honoured on the entirety of that session when remaining credits are cleared.

Renewal requires the purchase of a full Pass tier. Partial top-ups are not available. Members obtain current tier pricing via WhatsApp.

10. General

We reserve the right to make reasonable changes to these terms. Making a booking implies acceptance of the terms in force at that time.

11. Elite Care (Majestic)

The Private Manor Experience is available strictly for appointments of twelve (12) or more cats, booked at least one (1) week in advance and subject to facility availability. Appointments of fewer than twelve cats follow standard zone-day scheduling.

Medical perks, namely Revolution and Frontline treatment, ear health checks, and preventative ear-mite treatment, are fixed per-session inclusions on a use-it-or-lose-it basis. They cannot be banked, swapped, or converted to credit.

The Revolution allowance is twelve (12) pipettes in total, which may be used for one cat across the stipulated months or split among several cats.

The Whisker Wonders celebration is to be booked at least one (1) month in advance and is subject to the availability of the Purr and Play Lounge. The lounge is currently closed, and this perk resumes when the lounge reopens.